The Network Guest Experience Manager serves as the single, dedicated point of contact for a select portfolio of ultra-high-net-worth individuals (UHNWIs), celebrities, and highly influential aviation clients operating across our global facilities.
This role is responsible for delivering a seamless, discreet, and elevated end-to-end experience for VIP guests and their flight departments—eliminating the need for operators to coordinate directly with multiple airports, FBOs, or stations.
Acting as a trusted extension of the client’s flight department, this individual proactively manages all aspects of the guest journey, anticipates needs, mitigates operational friction, and ensures flawless execution across every touchpoint.
Build long-term, trust-based relationships with flight departments, operators, personal staff, and security teams
End-to-End Experience Ownership
Coordinate arrivals, departures, parking, fueling, hangarage, catering, ground transportation, security, customs, and special requests
Discretion, Privacy & Security
Proactive Planning & Anticipation
Service Recovery & Excellence
Minimum Education and/or Experience:
7+ years of experience in aviation operations, luxury hospitality, private aviation, executive services, or high-touch client management
Demonstrated experience working with UHNW clients, celebrities, executives, or high-profile individuals
Additional knowledge and skills:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
