Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

Lead and implement technical SAP solutions with clean, efficient, and well-documented system configurations, integration and security posture.

Administer SAP ECC on HANA systems and associated components, as well as manage SAP’s BTP services.

Maintain healthy and available SAP systems; establish and improve operational processes, ensuring the stability of the system during critical operation times.

Ensure 24x7 production operations, monitoring of the system and alignment to all service level agreements.

Collaborate with multiple agile product squads, architects, and stakeholders to effectively meet and exceed delivery timelines within budget.

Act as owner/operator for Delta’s SAP infrastructure, while establishing trust and productive working relationships with vendor partners.

Oversee SAP technical upgrades, performance tuning, migration efforts, integrations, and change controls.

Understand Delta’s enterprise cloud strategy, cloud operations, and vision.

Familiar with cloud deployment methodology (DevSecOps), in an SAP and non-SAP context.

Establish credibility as the ‘face’ of the SAP BASIS team, collaborating and building trust across all SAP Product teams and business partners.

Engage in Agile software development and engineering activities, including sprint planning, daily standups, and retrospectives, with an aim to continuously evolve.

Write detailed technical agile features and stories with acceptance criteria.

Proactively manage and communicate surrounding dependencies.

Apply systems thinking to anticipate and identify underlying problems and opportunities.

Initiate technical proposals and drive solutions to continuously raise the bar.

Increase our reusable automation footprint for testing, build, deploy and support actions.

Apply excellent judgement when making technical decisions.

Increase availability, resiliency and recoverability of the SAP landscapes.

Coordinate activities with internal/external technology owners/service providers.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

10 paid holidays per calendar year

Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

8+ years of relevant hands-on SAP BASIS expertise including system administration, upgrades and support packs.
3+ years of database management experience including Hana, Sybase, and Oracle.
Experience with SAP ECC with HCM, (Time, Payroll), SAP Gateway, SAP PO.
Experience with Solution Manager, BTP’s monitoring services and connectors.
Experience with a complex data center move or migration.
Experience with cloud infrastructure and best practices.
Strong support experience on high availability critical systems.
Excellent communication and project management skills.
Proven team leader.
Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers.
Candidate must have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management.
Candidate must be a self-learner with the ability to pick up new technologies and provide tangible results.
Experience with APIs and Microservices preferred.
Experience in roles that required strong analytical and problem-solving skills.
Candidate must be reliable, produce quality work, take pride and ownership in their work with a high level of professionalism, passion, and a sense of urgency to make things happen
Experience working with diverse teams located across various locations.
Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups.
Personal Accountability: We operate a highly mission critical technology environment which means we need to act proactively and accept responsibility for the overall outcome.
Collaborate and communicate across teams and think about how we can improve our respective domains but make the whole of IT greater than the sum of its parts.
Systems Thinking: Know our business which lets us understand interdependence and bring a systems thinking of the overall Delta environment to decisions we make.
Excellent Judgement: As technology providers we are constantly having to balance the risk to the operation with the need for agility; this requires excellent judgement from everyone in the design, engineering and change management processes.
Consistently prioritizes safety and security of self, others, and personal data. 
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Experience with large scale SAP migrations is preferred.
SAP Certifications (SAP Certified Technology Associate/ Specialist, SAP S/4 HANA System Administration, SAP HANA 2.0, SAP s/4 HANA Conversion & Upgrade) or equivalent experience.
Experience integrating SAP with non-SAP applications, AWS Services, and SAP BTP services.
Experience working in an airline technology environment is preferred.

Job Ident #: 28323

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